Returns & Exchanges
At Fadna, we prioritize your health and satisfaction by ensuring every herbal tea and wellness product meets our premium quality standards. If you are not completely satisfied with your purchase, we offer a straightforward return process for unopened and damaged items within 14 days of delivery.
Initiate Request
Contact our customer care team via email or phone within 48 hours of receiving your order to report any quality issues or damages.
Verification
Provide a clear photograph of the product, the batch number, and your original purchase receipt for our quality assurance team to review.
Product Return
Once approved, securely pack the item in its original packaging and ship it back to our distribution center using a tracked courier service.
Refund or Replacement
After inspecting the returned item, we will process your full refund to the original payment method or dispatch a fresh replacement package immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing